Refund policy
At Iconic Ornaments, we take pride in providing high-quality Christmas ornaments crafted with care and attention to detail. Our goal is to ensure your complete satisfaction with every purchase. Please take a moment to review our return and refund policy outlined below:
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Damaged Upon Arrival: We understand that despite our best efforts, rare instances of damage during transit may occur. If your ornament arrives damaged, please contact us within 7 days of receiving your order. To initiate a return or request a refund for a damaged ornament, please provide clear photographs of the damaged item along with your order details. Upon verification of the damage, we will gladly arrange for a replacement to be sent to you at no additional cost.
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Non-Damaged Items: As each ornament is meticulously crafted and inspected before shipment, we do not accept returns or offer refunds for items that are not damaged upon arrival. We encourage you to review the product description and images carefully before making your purchase to ensure it meets your expectations.
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Cancellation Policy: Once an order is placed, it enters our processing system to ensure prompt shipment. As a result, we are unable to accommodate cancellations or modifications to orders once they have been submitted.
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Contact Us: If you have any questions or concerns regarding your order, please don't hesitate to contact our customer service team at info@iconicornaments.com. We are here to assist you and strive to provide exceptional service to our valued customers.
By making a purchase from Iconic Ornaments, you agree to abide by the terms and conditions outlined in this return and refund policy.